Effective Date: July 11, 2026
Welcome to B Space by Youth Buddy. We strive to provide a smooth and transparent shopping experience. Please read our cancellation policy carefully before placing an order.
Order Cancellation
Once an order is placed and payment is successfully completed, it is considered a confirmed purchase.
- Orders may be cancelled only before they have been processed or shipped.
- Once a digital product has been delivered or made available for download, the order cannot be cancelled.
- Once a physical product has been shipped, cancellation requests may not be accepted.
B Space reserves the right to approve or decline cancellation requests based on the order status and applicable circumstances.
Digital Products
Due to the nature of digital products, including but not limited to eBooks, templates, software, study materials, digital downloads, AI resources, courses, planners, and other downloadable content:
- Orders cannot be cancelled after the download link, license, or access has been provided.
- Refunds or cancellations are not available simply because the customer changes their mind or no longer requires the product.
Physical Products
For physical products, cancellation requests will be accepted only before the order has been dispatched.
If the order has already been shipped, cancellation may not be possible. In such cases, customers may refer to our Return and Refund Policy, where applicable.
Incorrect or Damaged Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A product significantly different from its description
Please contact us within 3 days of receiving your order with your order details and supporting photographs or other relevant evidence.
After verification, B Space may, at its sole discretion:
- Replace the product,
- Provide a refund, or
- Offer another suitable resolution.
How to Request Cancellation
To request a cancellation, please contact our support team with:
- Order ID
- Customer Name
- Registered Email Address
- Reason for Cancellation
Requests will be reviewed, and you may be asked to provide additional information before a decision is made.
Right to Refuse
B Space by Youth Buddy reserves the right to refuse cancellation requests that:
- Do not meet this policy,
- Involve misuse or fraudulent activity,
- Relate to digital products that have already been accessed or downloaded,
- Fall outside the eligible cancellation period.
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us through the official contact details provided on the B Space by Youth Buddy website.
We appreciate your trust and thank you for shopping with B Space by Youth Buddy.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+3997b2a5941842c5a0f62a594517ba04@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
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